Products
Product Innovation
Agentforce in 2024-present: Page
Sales Cloud Einstein Conversation Insights in 2023-present: Page and Demo
Service Cloud Einstein Conversation Mining in 2021-2022: Page
Slack AI Summarist in 2021: Blog and MarkTechPost
Service Cloud Einstein Reply Recommendations in 2020: Page and Demo
Patents
Systems and methods for multi-modal conversation summarization on a conversation platform
Systems and methods for structured conversation summarization
Systems and methods for a reading and comprehension assistance tool
Systems and methods for parameter ensembling for reducing hallucination in abstractive summarization
Systems and methods for unsupervised structure extraction in task-oriented dialogues
MACHINE LEARNING BASED MODELS FOR AUTOMATIC CONVERSATIONS IN ONLINE SYSTEMS
SYSTEM AND METHODS FOR TRAINING TASK-ORIENTED DIALOGUE (TOD) LANGUAGE MODELS
COARSE-TO-FINE ABSTRACTIVE DIALOGUE SUMMARIZATION WITH CONTROLLABLE GRANULARITY
EFFICIENT DETERMINATION OF USER INTENT FOR NATURAL LANGUAGE EXPRESSIONS BASED ON MACHINE LEARNING
GLOBAL-TO-LOCAL MEMORY POINTER NETWORKS FOR TASK-ORIENTED DIALOGUE